Junior User Support Specialist #7898

GovCIO
📍 St. Louis, Missouri, United States 💼 Full-time 🕒 Posted June 12, 2026

Job Description

Overview

GovCIO is currently hiring for a Triage Analyst to support our client’s contract needs. This position is located in St. Louis, MO and will be a hybrid remote position.

Responsibilities

Provide technical support:

  • Triage tickets, answer phone calls, and create tickets for customers’ issues. Help resolve what you can within a 15-minute period or pass onto a higher-tier team at the Service Desk.
  • Respond to customer questions and troubleshooting technical issues related to hardware, software, and network problems. 
  • Perform system administration duties, including (looking users up in Active Directory
  •  Diagnose and resolve issues:

  • Ask questions, use problem-solving skills, and document all work details in the tickets to help find the root cause of problems for the higher tiers. 
  • Handle support requests:

  • Serve as the primary contact for users, documenting and logging all ...
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    Job Details

    • Location St. Louis, Missouri
    • Job Type Full-time
    • Category Computer Occupations
    • Posted Date June 12, 2026
    • Application Deadline July 22, 2026