Junior User Support Specialist #7898

GovCIO

📍 St. Louis, Missouri, United States 💼 Full-time 🕒 Posted June 12, 2026

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Job Description

Overview
GovCIO is currently hiring for a Triage Analyst to support our client’s contract needs. This position is located in St. Louis, MO and will be a hybrid remote position.
Responsibilities
Provide technical support:
Triage tickets, answer phone calls, and create tickets for customers’ issues. Help resolve what you can within a 15-minute period or pass onto a higher-tier team at the Service Desk. 
Respond to customer questions and troubleshooting technical issues related to hardware, software, and network problems. 
Perform system administration duties, including (looking users up in Active Directory
 Diagnose and resolve issues:
Ask questions, use problem-solving skills, and document all work details in the tickets to help find the root cause of problems for the higher tiers. 
Handle support requests:
Serve as the primary contact for users, documenting and logging all ...
            

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Job Details

Location St. Louis, Missouri
Job Type Full-time
Category Computer Occupations
Posted Date June 12, 2026
Application Deadline July 22, 2026