Junior Engineer (Level 2) – Infrastructure & Systems Support

About the Role

We are looking for a hands‑on IT Engineer to support infrastructure and systems operations. You will handle escalated technical issues, support servers and Microsoft 365 environments, and work closely with internal teams and vendors to resolve incidents.

This role is suitable for candidates with 3 years of IT support experience who are ready to step into Level 2 responsibilities.

Job Description

• Handle escalated tickets from Level 1 support
• Support Windows Server, Active Directory, DNS & DHCP
• Administer Microsoft 365 / Azure AD (user & identity troubleshooting)
• Perform firewall & VPN rule support (under approved changes)
• Support virtualization (VMware / Hyper‑V)
• Perform backup & restore operations
• Assist in server patching and maintenance activities
• Troubleshoot security alerts (EDR / endpoint‑related issues)
• Prepare simple RCA and technical doc...

Ready to Apply?

Submit your application today and join our talented team at SHINY PEOPLE HR CONSULTANCY PTE. LTD..