Junior Desktop Support Technician

Junior Desktop Support Technician

Position Summary

The Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic troubleshooting of desktop and laptop computers, peripherals, and standard business applications. This role is ideal for individuals early in their IT career who are looking to gain hands-on experience in a structured support environment while following documented processes, security standards, and service-level expectations.

This position focuses on Level 1 desktop support, device deployment, and user assistance, with escalation paths to senior technicians as needed

Key Responsibilities

• Provide first-level support for desktops, laptops, monitors, printers, and peripherals
• Assist users with login issues, basic...

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