Jr Business Analyst

**Job Title –Technical Support Specialist**
**Location:Bristol, IN**

Technical Support Specialist – Bristol, IN
The Technical Support Specialist position is responsible for receiving, recording, and reconciling customer / end user technical questions on use and implementation of computer products, in a timely and professional manner.

JOB RESPONSIBILITIES:

+ Answer incoming customer telephone calls in a courteous and professional manner
+ Assist customers/end users with questions on product installation, usage, and implementation
+ Respond to and investigate customer/end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
+ Answer customer inquiries and provide appropriate technical and/or product-related information
+ Rely on instructions and pre-established guidelines to perform the functions of the job
+ Escalate complex inquiries
+ Research and resolve customer complaints
+ Obtai...

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