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Journey Lead - ER

Legal & General
📍 Cardiff, Wales, United Kingdom 💼 Permanent 🕒 Posted July 04, 2026
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Job Description

Job Description

We’re recruiting for a Journey Lead- ER to join us. This is a fantastic opportunity to lead continuous improvement across HR advisory services, ensuring operational excellence, compliance, and a supportive, inclusive environment for both employees and managers. If you're passionate about simplifying processes, driving innovation, and making a real impact, we’d love to hear from you.What you’ll be doing:
  • Leading HR journey teams and acting as a senior escalation point for complex cases
  • Overseeing triage and resolution of HR and payroll-related queries including missed cut-offs and redundancy payments
  • Collaborating across functions to deliver consistent, user-focused improvements to HR systems and processes
  • Aligning advisory activities with employment law, internal policies, and regulatory requirements
  • Supporting policy updates and process enhancements across key HR journeys
  • Building capability within the team...

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    Job Details

    • Location Cardiff, Wales
    • Job Type Permanent
    • Category Other Management Occupations
    • Posted Date July 04, 2026
    • Application Deadline August 13, 2026