Job Description
Join a dynamic team in Lisbon and support one of Europe’s fastest-growing hotel chains! As a German-speaking Customer Expert, you'll handle reservations and guest inquiries via phone and email, ensuring top-quality service.
Native-level or C2 German speaker, with a good command of English.
Strong communication and customer service skills.
Passionate about the hospitality industry and creating memorable guest experiences.
Team player with flexibility to work rotational shifts.
Provide professional and friendly customer support via phone and email.
Handle reservation requests and match customer needs with the best options available.
Answer questions about hotel rates, booking conditions, and hotel details.
Resolve inquiries regarding accounts, payments, and loyalty programs.
Use positive sales techniques to convert inquiries into bookings.
Identify areas for improvement and support team motivation an...
Your Profile
Native-level or C2 German speaker, with a good command of English.
Strong communication and customer service skills.
Passionate about the hospitality industry and creating memorable guest experiences.
Team player with flexibility to work rotational shifts.
Your Responsibilities
Provide professional and friendly customer support via phone and email.
Handle reservation requests and match customer needs with the best options available.
Answer questions about hotel rates, booking conditions, and hotel details.
Resolve inquiries regarding accounts, payments, and loyalty programs.
Use positive sales techniques to convert inquiries into bookings.
Identify areas for improvement and support team motivation an...
Ready to Apply?
Submit your application today and join our talented team at Cityjoboffers.
Submit ApplicationJob Details
- Location Lisbon, Lisbon
- Job Type Full Time
- Category Information and Record Clerks
- Posted Date March 01, 2026
- Application Deadline April 10, 2026