JIRA Support Dev Job Description
Platform Administration & Maintenance: Jira Software & Jira Service Management admin, AND CONFLUENCE, user access, configurations Enhancements & Optimization: Jira workflows, screens, custom fields, and automation rules. Integrations: Maintain and enhance existing integrations Process Support: Provide technical support and problem resolution for Jira-related issues based on ITIL best practices Governance & Change Management: Access control, audits, change implementation, upgrades Documentation & Knowledge Transfer Provide guidance on using the right apps to the users.