Java Support Engineer

Job Summary

• The Java Support Engineer will be responsible for supporting digital product applications by diagnosing issues, implementing fixes, and ensuring system stability. The role involves troubleshooting production issues, working with logs and SQL queries, supporting APIs and integrations, and collaborating with engineering and QA teams to improve system performance and reliability.

Key Responsibilities

• Troubleshoot and resolve application issues in production and non-production environments.
• Perform root cause analysis and implement permanent fixes or workarounds.
• Write and optimize SQL queries for data validation and issue investigation.
• Develop and maintain support scripts and fixes using Java and related technologies.
• Work with APIs and system integrations to resolve integration-related issues.
• Maintain support documentation, runbooks, and knowledge base articles.
• ...

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