Java Support Engineer

RESPONSIBILITIES: • Work actively with team members to analyze and resolve application issues • Identify defects, discrepancies, and trends by ways of code debugging or log analysis • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly • Adopt various tools developed by Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. • Identify alerts / processes that can be automated and then work with Engineering team in automating them • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability • Actively participate in Change management process wit...

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