Provide technical and general application function and feature support to internal and external clients via phone, email, and customer portals
Manage, triage, and resolve multiple incoming incidents and service requests by understanding client needs and meeting defined SLAs
Demonstrate comprehension of the configuration and use of various WTW technologies to support clients effectively
Assist in developing and improving standardized work processes, tools, and methodologies to enhance quality and customer experience
Apply efficient support delivery practices, combining structured problem-solving with strong people skills to drive faster and more consistent resolutions
Document solutions and known issues in the knowledge base, and contribute ideas for innovation and automation to promote a 5-star customer experience
People
Record, process, and manage incidents and service reque...
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