Japanese Player Support Agent

PTW

📍 Shinjuku City, Tokyo, Japan 💼 Contract 🕒 Posted February 26, 2026

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Job Description

Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
Respond and support players issues via chat and email, including but not limited to password resets and more.
Business hours: Shift based - 11:00-20:00/12:00-21:00
Support 365 days a year including weekends and holidays (shift work)
Requirements
Fluent reading and writing skills in English.
Fluent reading and writing skills in Japanese. 
Experience in translation and/or localization is appreciated.
Passionate about the video game industry.
Strong logical thinking.
Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
Able to deliver excellent customer servi...
            

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Job Details

Location Shinjuku City, Tokyo
Job Type Contract
Category Other-General
Posted Date February 26, 2026
Application Deadline April 07, 2026