ITSM Transformation Lead – ServiceNow & Process Improvement

Oss Group
📍 christchurch, canterbury, New-Zealand 💼 Full-time 🕒 Posted July 05, 2026

Job Description

Oss Group in Auckland is seeking an experienced ITSM Service Improvement Lead. In this role, you will address a backlog of Service Desk tickets related to user and application provisioning.

Your hands-on approach will involve reviewing processes, identifying bottlenecks, and driving changes to improve service performance. You will collaborate with various teams including Operations and Support to enhance workflows and implement effective solutions.

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Job Details

  • Location christchurch, canterbury
  • Job Type Full-time
  • Category IT Management & IT Project Management
  • Posted Date July 05, 2026
  • Application Deadline August 14, 2026