ITSM Tool Power User at Buchanan Technologies

Enhance your ITSM expertise with Buchanan Technologies in Charlottetown, Prince Edward Island, as an ITSM Process Analyst / Tool Power User. Support client processes, training, and tool adoption in a dynamic consulting role.
This client-facing role focuses on engaging in ITSM process discussions while documenting requirements and supporting implementation plans. You'll leverage your experience with enterprise ITSM platforms like BMC Helix or ServiceNow to guide clients on effective tool usage. Your understanding of ITSM operations will help clients navigate critical areas to streamline their service management.
Key Responsibilities:
• Facilitate client discovery sessions and workshops
• Gather and document business requirements for ITSM processes
• Create current-state and future-state ITSM process documentation
• Recommend improvements for ITSM processes
• Assist in planning training and tool adoption strategies
Requirements:
• Experience in ITSM operations ...

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