ITSM Specialist

🌟 We're Hiring: ITSM Specialist! 🌟

We are looking for an experienced ITSM Specialist to join our dynamic team in Muntinlupa, Philippines. The ideal candidate will have a strong background in IT Service Management and a proven track record in enhancing service delivery and operational efficiency.

📍 Location: Muntinlupa, Philippines

⏰ Work Mode: Hybrid

💼 Role: ITSM Specialist

What You'll Do:


🎯 Lead the governance, implementation, and continuous improvement of Incident, Problem, Change, Request, Knowledge, and Configuration Management processes.

📊 Own and maintain ITSM policies, standards, procedures, workflows, and operating models.

🤝 Drive adherence to SLA, OLA, KPI, and service performance targets.

🔧 Prepare execut...

Ready to Apply?

Submit your application today and join our talented team at Tap Growth ai.