ITSM Manager (ServiceNow platform)

• Lead the end-to-end IT Service Management function, including the design, implementation and continuous improvement of ITSM processes, standards and operating procedures.
• Oversee the ServiceNow platform, including platform governance, roadmap planning, demand prioritisation, release oversight, configuration standards, data quality and user adoption.
• Drive process standardisation and operational discipline by embedding strong governance, risk and control practices across service management workflows.
• Manage audit, governance and control matters within Technology & Operations, including audit coordination, regulatory reviews, evidence management, issue tracking and remediation reporting.
• Maintain audit readiness by ensuring process documentation, control records, procedures and supporting evidence are accurate, current and readily available.
• Partner closely with risk, compliance, audit and business st...

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