ITIL Problem Management Analyst

Role: ITIL Problem Management Analyst
Location: Irvine, CA -5 days onsite
Duration: 6 Months

Position Summary
We are seeking an experienced Problem Management Lead Analyst to drive service stability and continuous improvement across IT Operations. This role will own the end-to-end Problem Management process, lead root cause investigations, identify systemic issues, and partner with technology teams to eliminate recurring incidents and improve overall service reliability.
Key Responsibilities
Problem Management Leadership

+ Own and govern the end-to-end Problem Management lifecycle in alignment with ITIL best practices.

+ Lead proactive and reactive problem investigations to identify underlying causes of recurring incidents and service disruptions.

+ Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone Analysis, Fault Tree Analysis, and Kepner-Tregoe.

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