Italian Speaking Tier 1 Support Agent -Remote in Greece

Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking Tier 1 Support Agent. This role is ideal for individuals who are passionate about customer service and technology. As a Tier 1 Support Agent, you will be the first point of contact for our Italian-speaking clients, providing them with essential support and assistance.

Responsibilities

• Respond to customer inquiries from Italian-speaking clients via phone, email, and chat promptly and professionally.
• Troubleshoot basic technical issues and provide appropriate solutions or escalate as needed.
• Provide clear and concise information regarding products, services, and policies.
• Document all interactions and resolutions accurately in the support management system.
• Educate customers on product features and offer tips to enhance their experience.
• Collaborate with team members to improve service quality and customer satisfaction.

Ready to Apply?

Submit your application today and join our talented team at Patrique Mercier Recruitment By Nellie.

Submit Application