Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

Lisbon is calling!

We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon.

As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.

Key Responsibilities: Respond to customers’ inquiries via phone, email, or chat Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting) Document all actions taken and escalate complex issues as needed Maintain high customer service standards with empathy and attention to detail Requirements: Language Requirements:  C2 proficiency in Italian and B2 level in English Experience: Senior or Junior level (Experience in customer support is a plus) Soft Skills: Strong communication skills, proactive attitude, team player, time management, and empathy Technical Skills: Basic...

Ready to Apply?

Submit your application today and join our talented team at AetherCore.