IT User Support Specialist with French

• Handle IT user requests and incidents, including registration and analysis in ITSM systems


• Identify and analyze IT issues and cooperate with other teams to resolve them


• Prepare and update tickets, reports, and propose corrective actions


• Process user requests related to IT systems (account creation, access rights, permissions, software installation, IT equipment)


• Support IT asset management (computers, smartphones, printers) across different departments and locations


• Create and maintain technical documentation and IT procedures


• Provide users with practical support in using IT tools

• General technical knowledge of IT


• Experience in supporting end-user devices (PCs, laptops, smartphones, tablets)


• Knowledge of ITSM tools and systems (e.g. ServiceNow, SAP, GLPI, or similar)

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