IT User Support Analyst

A global law firm has an immediate opening for a User Support Analyst in the Houston office. With approximately 850 lawyers on three continents, more than 80 practice and industry service areas, and strong cultural ties to its 17 locations, our client is a global law firm with a local feel. At the core, you’ll find a dedication to excellence, a drive to lead and innovate, and a deep sense of civic responsibility.

Responsibilities include:

• Provide second-level support on escalated issues from the Help Desk, ability to escalate problems to Analysts, Programmers, Operations or Engineers when necessary, assisting with information gathering and problem solving of escalated hardware and software support issues.
• Assist the videoconference team with video and sound checks before meetings, bridging complex multi-location meetings, and provide support for collaboration technologies in the office, such as Zoom and Teams
• Assist ...

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