IT User Specialist

Holcim

📍 New Cairo City, Cairo Governorate, Egypt 💼 Full-time 🕒 Posted March 02, 2026

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Job Description

IT User Specialist
Job Purpose 

The IT User Support Specialist makes sure the users in his operating country (OpCo) of responsibility receive the right level of support. The main objectives of this position are:
Fulfill and remediate user requests and incidents on time and with expected quality.

Ensure the appropriate level of communication with the users.

Respect the Service Level commitments defined with the users.
Key Responsibilities
Provide the 1st level of support, (OS, network, hardware, software, peripherals ..etc) to all employees in scope.

Manage the IT facilities (Data Center) in the site.

Classifies and prioritises requests and incidents.

Ensure the coordination of 1st, 2nd and 3rd level support .

Work proactively on root cause analysis, problem solving and standard operating procedures creation.

Answer inquiries and pro...
            

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Job Details

Location New Cairo City, Cairo Governorate
Job Type Full-time
Category Computer Occupations
Posted Date March 02, 2026
Application Deadline April 11, 2026