IT Technical Support Specialist - Hybrid

City/State

Work Shift

Overview:

Overview

Sentara Healthcare is seeking an IT Technical Support Specialist to join our IT help desk support team.

This is a hybrid position with the potential for remote work.

The standard shift is 9:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts)

Rotating Weekends

This role will be primarily call center-based, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume.

The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will

analyze system performance and proactively identify any potential issu...

Ready to Apply?

Submit your application today and join our talented team at Sentara.