IT Technical Support Specialist

Description
IT Technical Support

Onsite | Austin, TX | Contract



+ Provide Tier 1 / Tier 2 technical support via phone, email, chat, or ticketing systems

+ Troubleshoot hardware, software, network, and system issues for end users

+ Install, configure, and maintain desktops, laptops, printers, and mobile devices

+ Manage and resolve help desk tickets in a timely manner (SLAs)

+ Support Microsoft 365, email systems, VPN access, and user account administration

+ Perform password resets, user provisioning, and access management (Active Directory)

+ Document issues, resolutions, and processes in knowledge base systems

+ Escalate complex issues to higher-level IT teams when necessary

+ Assist with system upgrades, patches, and deployments

+ Ensure compliance with IT policies, security standards, and best practices

Requirements

+ Associate or Bachelor’s degree...

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