IT Technical Support Engineer

Responsibilities:
Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills.
Troubleshoots problems with appropriate applications, products and vendors.
Identifies and documents customer issues, and escalates as directed.
Develops an understanding of multiple applications and platforms.
Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
Diffuses upset customers fully documents customer interactions in real-time
Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
Identifies and escalates complex problems under direct supervision
Works on a limited variety of problems of limited scope using defined procedures and practices
Collaborates with fellow technicians and supervisor to solve problems
Familiarizes self with new technologie...

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