IT Technical Support

Title:
IT Technical Support


Position Title: IT Technical SupportJob Code: SITS20Location: Baku

Position Summary:
The IT Technical Support Specialist provides first- and second-level technical assistance to company employees and end-users. The role ensures timely response and resolution to technical issues related to systems, software, hardware, and network infrastructure, maintaining operational continuity and high user satisfaction.
Brief Statement of Duties:

+ Provides telephone, remote, and on-site technical support to employees on assigned systems, applications, and products. Answers questions about installation, configuration, operation, customization, and usage of IT systems and software.

+ Applies diagnostic techniques to identify issues, determine root causes, and implement corrective actions for common failures.

+ Escalates complex problems to senior IT staff or supervisors when required, providing full documentation ...

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