IT Technical Program Manager - Product Support

Veeva Systems

📍 Toronto, Ontario, Canada 💼 Full-Time 🕒 Posted February 28, 2026

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Job Description

The Role

The Technical Program Manager is responsible for leading and managing technical programs that enhance the efficiency and effectiveness of our customer support operations. You will collaborate closely with cross-functional teams including engineering, services, and support to drive initiatives that improve our support processes, tools, and customer experience.
What You'll Do
Lead and manage technical support programs, helping to organize and track work via sprints
Manage sprint goals and timelines, balancing scope, resources and priorities to ensure timely product delivery
Facilitate requirement gathering and lead user story creation
Perform release management and create process to improve cross-team communication and visibility of upcoming releases
Collaborate with cross-functional teams to drive projects and enhancements
Effectively manage and balance the team’s workload comprised of conflicting priori...
            

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Job Details

Location Toronto, Ontario
Job Type Full-Time
Category Computer Occupations
Posted Date February 28, 2026
Application Deadline April 09, 2026