Job Description
Description
SBS Helpdesk Position Position Description: • Serve as the 1st Point of Contact for clients and customers • Perform general troubleshooting with customer via phone or email contact • Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system • Route unresolved tickets to appropriate Tier 2 staff • Follow-up and update clients/customers and internal teams as appropriate • Follow, review, and update all Service Desk procedures. • Limited systems administration work • Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities. • Resolve, escalate, and track customer service tickets through to resolution Skills Required: • 1 year Service/Help Desk experience • General knowledge of troubleshooting and Tier 1 application support • Great customer service skills • Excellent communication skills both written and verbal • Good understanding of computers, operati...
SBS Helpdesk Position Position Description: • Serve as the 1st Point of Contact for clients and customers • Perform general troubleshooting with customer via phone or email contact • Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system • Route unresolved tickets to appropriate Tier 2 staff • Follow-up and update clients/customers and internal teams as appropriate • Follow, review, and update all Service Desk procedures. • Limited systems administration work • Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities. • Resolve, escalate, and track customer service tickets through to resolution Skills Required: • 1 year Service/Help Desk experience • General knowledge of troubleshooting and Tier 1 application support • Great customer service skills • Excellent communication skills both written and verbal • Good understanding of computers, operati...
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- Location Montgomery, AL
- Job Type Full-time
- Category other-general
- Posted Date June 24, 2026
- Application Deadline June 29, 2026