Description
To provide specialist high level technical advice, high level problem resolution of complex problems, system security and policy implementation monitoring
ZAQA verified educational qualificationsContribute to cost efficiencies through responsible utilisation of work-related resourcesManage system enhancements to improve efficienciesResolve IT Help Desk Query and Fault incidents and develop new approaches in the light of changing business circumstancesProvide second level standby and complex problem resolution by interfacing with vendor support to resolve complex application and system configurationsIdentify and utilise opportunities to assess and improve own performanceReport on transactional and process activities within set guidelines to provide timely information for decision makingEnsure operational excellence through the delivery of work processes according to defined quality standar...