IT Support Technician

**33091BR**
**Job Title:**

IT Support Technician

**Department:**

Bureau of Child Research

**Primary Campus:**

University of Kansas Lawrence Campus

**Job Description:**

**60% - Technical Support:**

+ Provide front-line support by phone, in-person, email, remote and chat for Windows and macOS computers, multi-functional devices (MFD), network storages and basic networking issues.
+ Assist with accounts management and user access on Active Directory and Azure AD.
+ Enroll macOS devices in Jamf Cloud and assist with app installs, updates, and troubleshooting.
+ Manage and update Windows systems by MCM/Intune.
+ Set up and configure new computers, software, printers, and peripherals (MFDs, phones, multimedia equipment and conferencing equipment).
+ Follow established procedures to escalate complex issues.

**25% - Technical Consultation & Purchasing:**

+ Help users identify basic needs...

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