It Support Technician

Description

Job Duty Label: Customer Support
Description of Job Duty:
• Respond to and resolve customer requests and inquiries by tracking them in ISU’s ticket management system
• Provide information and instructions to users on various applications and equipment
• Provide direct support via email, phone, remote, and in-person appointments
• Identify technical needs of customers and find resolutions to address business needs
Percent of total time: 25 Job Duty Label: Technology Support
Description of Job Duty:
• Install, maintain, and troubleshoot computer equipment and software
• Performs routine backup and restores system and data files
• Ensure devices are setup in a standard, secure, and consistent manner
Percent of total time: 25 Job Duty Label: Operations Support
Description of Job Duty:
• Schedule customer installations and appointments
• Ensure policies and standards are met and procedures are followed by staff
• Main...

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