IT Support Team Leader

Role Purpose

The On-Site Support Team Leader is responsible for the end-to-end delivery of On-Site IT support services within a high-profile enterprise environment.

This role combines technical expertise with operational leadership, ensuring the On-Site team delivers a consistent, high-quality service aligned to contractual SLAs, customer expectations, and operational standards.

Leading a small team of IT professionals, the team leader will act as the primary escalation point, technical authority, and customer interface, driving service performance, team effectiveness, and continuous improvement.

Key Responsibilities

• Own the delivery of the On-Site IT support service
• Ensure all incidents and service requests are managed in line with SLA and operational processes
• Oversee the effective use of ServiceNow for ticket management, updates, and closure quality
• M...

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