IT Support Supervisor – Hybrid L1/L2 (Hands-On Role)

Sia Partners
📍 mumbai, maharashtra, India 💼 Full-time 🕒 Posted June 29, 2026

Job Description

Job description

Reporting to the IT Manager, you will join an international IT Helpdesk team currently composed of 6 members based in France and the United States. As part of our global expansion, we are also building up the team in India. You will play a key role in supporting the recruitment, onboarding, and management of this new team, contributing to its structuring and long-term development. 



As an IT Support Supervisor, you will combine operational supervision  with a strong hands-on involvement  in complex support activities. 

Your role is critical in ensuring a high level of service quality for the Sia Group worldwide, covering: 

  • global IT asset management, 

  • supervision of Hybrid L1/L2 support activities, 

  • direct involvement in complex incidents, 

  • and dedicated support for VIP users. 

  • This is not a purely managerial rol...

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    Job Details

    • Location mumbai, maharashtra
    • Job Type Full-time
    • Category Other-General
    • Posted Date June 29, 2026
    • Application Deadline August 08, 2026