IT Support

• To perform daily monitor and operational support for backup solution implemented as per pre-defined policies and procedures
• Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action
• Handling incoming calls or email from customer for technical request/support
• Monitor ticket queue, log ticket through our ticket management system for failed job identify and resolve issues
• Prepared daily and monthly backup status report on a regular/periodic basis
• Documentation of solution and publication of technical documents
• On-site perform annual health check or troubleshooting the technical issues
• Understand the SLA and able to meet

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