IT Support Specialist

Description
• Uses knowledge of computers, mobile device, hardware, software configurations, operating systems, and LAN to resolve technical issues and provide implementation support
• Provides technical support in a fast paced, high-pressure environment while multi-tasking (e.g. rebuilding a computer and working on a networking issue) and or reprioritizing efforts as needed
• Communicates with management on potentially volatile situations. Takes responsibility and ownership of the issue
• Learns and applies customer and engineering best practices to support software/hardware solution to drive high availability to meet/exceed customer expectations
• Escalates and works with various corporate headquarters technical support specialists, software/hardware companies in issue resolution
• Continues to increase level of proficiency and expertise in the complex computer hardware and software technologies through continuous education, advanced training, and study
• Leverag...

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