Job Description
Our client, a Ev Manufacturing company, is looking for a IT Support Specialist for their Irvine, CA location. Responsibilities:
+ Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2).
+ Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business applications.
+ Support user account and access requests (e.g., MFA resets, group access, application access), in alignment with established policies.
+ Manage onboarding/offboarding support activities, including device provisioning and access setup.
+ Maintain accurate and complete documentation in the ITSM platform (ticket notes, status updates, resolution details).
+ Ensure strong customer communication: provide timely updates and follow-up until closure.
+ Escalate issues to the appropriate resolver teams with clear troubleshooting context and impact.
+ Support device lifecycle proces...
+ Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2).
+ Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business applications.
+ Support user account and access requests (e.g., MFA resets, group access, application access), in alignment with established policies.
+ Manage onboarding/offboarding support activities, including device provisioning and access setup.
+ Maintain accurate and complete documentation in the ITSM platform (ticket notes, status updates, resolution details).
+ Ensure strong customer communication: provide timely updates and follow-up until closure.
+ Escalate issues to the appropriate resolver teams with clear troubleshooting context and impact.
+ Support device lifecycle proces...
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Submit ApplicationJob Details
- Location United States, United States
- Job Type Full-time
- Category other-general
- Posted Date July 06, 2026
- Application Deadline July 10, 2026