IT Support Specialist

***This is a fully onsite opportunity supporting the Phoenix, Arizona location***
Position Responsibilities:

+ Support of RBG applications, including but not limited to RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s)

+ Support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment

+ Manage and maintain end-user assets, including desktops, laptops, and mobile devices; oversee procurement, setup, troubleshooting, and lifecycle management

+ Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members

+ Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system

+ Other ...

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