IT Support Specialist

About the Role:

We are seeking a detail-oriented and customer-focused IT Support Specialist to provide fully remote technical support to clients and internal staff. This role operates within a Managed Service Provider (MSP) environment and requires strong troubleshooting skills, Microsoft 365 administration experience, and the ability to manage multiple service tickets efficiently.

Key Responsibilities:
Technical Support & Service Delivery

• Provide
  remote IT support

for clients and internal staff, ensuring timely and professional resolution of technical issues.
- Respond to service tickets promptly, diagnose problems accurately, and implement effective solutions through remote access tools.
- Support hardware deployments by coordinating directly with clients and vendors for remote setup and configuration.
- Deliver exceptional customer service by clearly communicating technical solutions to non-technical users via phone, email, ...

Ready to Apply?

Submit your application today and join our talented team at Sunny Homes LLC.