IT Support Specialist II

**45268BR**
**Extended Job Title:**

IT Support Specialist II

**Position Description:**

The IT Support Specialist II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc.

**Requisition ID:**

45268BR

**Travel Required:**

Up to 25%

**Major/Essential Functions:**

+ With some supervision by management and/or project leads: Oversee the development, review, maintenance, and governance of organizational knowledge repositories, including the publication of technical documentation, knowledge articles, standard operating procedures, and user-facing content to ensure accuracy, clarity, accessibility, and usability.
+ Work with the knowledge management team, ensuring the timely delivery of high-quality content, services, and support.
+ Performs technical duties associated with s...

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