IT Support Specialist at Sea to Sky

Join Sea to Sky Network Solutions as a mid-level IT Support Specialist in Castlegar, BC. This full-time role focuses on Microsoft application support and delivers exceptional customer service.
In this primarily remote role, you'll provide IT support for various technical issues across a diverse client base. Your responsibilities will encompass desktop, server, and networking support, primarily through Microsoft 365. Experience in an MSP environment is a plus, alongside familiarity with RMM, PSA tools, and cloud technologies.
Key Responsibilities:
• Provide desktop and server support for clients
• Assist with Microsoft 365 application management
• Troubleshoot networking issues, including firewalls and VPNs
• Document all support interactions impeccably
• Participate in on-call rotation for urgent client needs
Requirements:
• 3-5 years of IT support experience
• BCIT diploma or equivalent certifications
• Strong troubleshooting skills in Windows OS
• ...

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