IT Support Specialist

Role Summary

The IT Support Specialist plays a key role in delivering high-quality technical support while contributing to technology projects and continuous improvement initiatives across the organization. This position balances hands-on end-user support with structured project execution, technology advocacy, and process optimization, ensuring a stable, secure, and efficient IT environment.

General Objectives

• Provide timely and effective technical support to all internal users.
• Ensure smooth operation and continuous improvement of IT services and infrastructure.
• Participate in and lead technology-related projects aligned with business objectives.
• Act as a technology advocate, identifying opportunities to enhance user experience and operational efficiency.

Key Responsibilities

IT Support & Operations

• Provide Level 2 (SSR) technical support for hardware, software, and endpoint-related issues.
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