Home / Jobs / IT Support Services Agent

IT Support Services Agent

QinetiQ
📍 Farnborough, England, United Kingdom 💼 Full-time 🕒 Posted May 27, 2026
Apply Now Similar Jobs

Job Description

The Role


As an IT Support Services Agent, you will be responsible for providing first-line technical support for the organisation’s internal users, across both legacy on-premise and modern Azure/cloud-based environments.

Day-to-day, you’ll respond to incidents, service requests, and general IT queries with a focus on high-quality, customer-centric service delivery.

Your responsibilities will include:

  • Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests

  • Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented

  • Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate

  • Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate

  • Providing clear, friendly, and professio...

    • Ready to Apply?

    Submit your application today and join our talented team at QinetiQ.

    Submit Application

    Job Details

    • Location Farnborough, England
    • Job Type Full-time
    • Category Computer Occupations
    • Posted Date May 27, 2026
    • Application Deadline July 06, 2026