IT Support - Mandarin Speaking

IT Centre (Europe) oversees and manages the secure operations of IT applications and front-end systems used in all Bank of China (BOC) branches and representative offices located within Europe and Africa. As an IT Support - Mandarin Speaking, you will be responsible in assisting the Help Desk first line support and the daily operations of the Bank's IT systems. You will also perform applications and batch monitoring as well as data backup. This is a full time permanent position.

Key responsibilities

• Carry out the Help Desk first line support duty for IT Centre (Europe) including Help Desk cases, user ID management, production access and Head Office’s service requests and manage the workflow of these requests
• Carry out machine room environment and devices first line maintenance, support second line engineer to perform system changes and maintenance
• Monitor the production systems and applications and follow the incident manag...

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