IT Support (L2)

• Provide Level 1 and Level 2 support for end-user environments (Windows, M365, IT equipment).


• Install, configure, maintain, and troubleshoot laptops, desktops, and peripherals.


• Manage incidents through a ticketing system and ensure proper resolution or escalation.


• Support network, telephony (VoIP), and mobile (iOS) issues.


• Assist with collaboration tools (Teams, Zoom, Webex) and meeting room technologies.


• Document solutions and contribute to continuous improvement initiatives.


• Collaborate with European IT teams on projects and deployments.


• Participate in on-call rotations and occasional out-of-hours work for rollouts or events.

• Degree in IT or equivalent experience.


• 4 to 6 years of experience in IT support, ideally within a professional services environment.


• Strong technical skills (Windows 11, M365, networking, Citrix, V...

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