IT Support Escalation

WheelHouse IT
📍 Orlando, FL, United States 💼 Full-time 🕒 Posted June 27, 2026

Job Description

Wheelhouse IT is seeking a highly motivated Support Escalation Engineer to provide high-quality technical support and mentorship to our clients. This position is located in Oralndo, FL.  This is NOT an entry level position.  MUST have a minimum of 2-3 years MSP experience.

As a member of our team, you will be responsible for providing remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software. You will also be an escalation point for difficult-to-solve issues and expected to perform a wide range of IT support tasks.

The ideal candidate should possess excellent communication skills and be willing to work with clients and staff from technical to non-technical backgrounds. You must have the ability to work in a team environment and take ownership of tasks and projects.

Basic Functions:

+ Provide IT support relating to issues with internal systems and network infrastructure.

+ Support services for Microsof...

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Job Details

  • Location Orlando, FL
  • Job Type Full-time
  • Category other-general
  • Posted Date June 27, 2026
  • Application Deadline July 02, 2026