IT Support Engineer

Job Purpose

The IT/OT Client Technologies Specialist is primarily responsible for the IT client environment and covers workshop areas known as OT (Operational Technologies), which focus on the industrial landscape. They perform tasks to improve and support the desktop environment, provide specialized IT services (e.g., support for high‑level meetings, root cause analysis, client consulting), and provide services related to IT facilities (e.g., audiovisual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on‑site support to Service Desk teams as needed.

Key Responsibilities

Service Delivery

• Helps build IT service relationships with customers
• Ensures that quality services are delivered in accordance with the agreed‑upon SLA
• Willing to be part of distributed service teams and take ownership of one or more specific service teams
• Ensure that specified systems, pro...

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