IT Support Engineer

Main duties and responsibilities
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To carry out system activities with focus on installation, configuration, migration, up-grading, troubleshooting and maintenance of software, hardware, Wi-Fi and Printer set-up and related peripherals in office.
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Experience in managing AD, user creation, user permissions and OU
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level 1 troubleshooting of telephony, printers, LAN/VLAN Wi-Fi network problems
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Diagnosing and solving hardware or software faults including replacing internal hard-ware parts for notebooks, desktops, Network devices and Servers.
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Supporting the roll-out of new or existing applications or hardware.
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Responding within agreed time limits for daily tickets.
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Troubleshooting on a task until completion using individual skills or consulting with peers and/or internal expertise within local or global organization setup.
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Rapidly establishing a good working relationship with internal customers and other sup-por...

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