IT Support Assistant

Job Description

Key Responsibilities:

. Tier-1 support & incident handling

. Client onboarding & access management

. IT asset & subscription tracking

. Microsoft 365 & productivity tools

. Basic automation exposure (Power Automate)

Scope of Duties:

Incident Handling & Coordination

• Conduct initial impact assessment and root cause identification.

• Coordinate with IT Security, Infrastructure, Application teams, and vendors for issue resolution.

• Track escalated cases and provide status updates to stakeholders.

• Support problem management through documentation and knowledge sharing.

Client Onboarding & Access Management

• System and email account setup

• Access provisioning and role assignment

• Physical access (door access systems)

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