IT Support Analyst

Worcester Polytechnic Institute

📍 Worcester, England, United Kingdom 💼 Full time 🕒 Posted June 15, 2026

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Job Description

JOB TITLE
IT Support AnalystLOCATION
WorcesterDEPARTMENT NAME
Services & SupportDIVISION NAME
Worcester Polytechnic Institute - WPIJOB DESCRIPTION SUMMARY
The Service Desk Representative is responsible for providing front-line in-person, phone, and e-mail technical support to the WPI community. This position provides operations support for the library pay-for-print center, media sales, and equipment lending. The Service Desk Representative works closely with other Service Desk staff, Service Desk student staff, and IT technical support staff to ensure the successful and timely resolution of incoming incidents, questions, and service requests.JOB DESCRIPTION
Provide Tier 1 and 2 support as needed:Provide front-line in-person, phone, and e-mail support to WPI faculty, staff, and students to provide solutions to technical issues.Provide support for first call resolution, including proper triage of incidents,...
            

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Job Details

Location Worcester, England
Job Type Full time
Category Computer Occupations
Posted Date June 15, 2026
Application Deadline July 25, 2026