IT Support Analyst

Description
We are looking for an IT Support Analyst to deliver responsive technical assistance for employees in Dallas, Texas while also supporting colleagues in other U.S. and international offices. This position plays a key role in maintaining a dependable end-user computing environment by resolving daily technology issues and partnering with broader IT teams. The ideal candidate brings strong troubleshooting ability, a customer-focused approach, and the confidence to work effectively in a dynamic and fast-paced setting.


Responsibilities:

• Deliver in-person technical assistance for employees in the Dallas, Texas office and provide remote support to staff in other locations

• Diagnose and resolve issues involving laptops, desktops, operating systems, business applications, mobile devices, and network connectivity

• Set up, maintain, and troubleshoot printers, peripherals, and conference room technology, including live meeting and audiovi...

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