IT Support Advisor

About The Job
In preparation for Samasource's next phase of growth, we are searching for a seasoned IT Support Advisor. The incumbent is responsible for supporting the organization's computing infrastructure.

Key Responsibilities

• Respond to internal users' IT support requests via Help desk ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues.
• Provide timely resolution of technical problems, ensuring minimal disruption to user productivity.
• Installing, configuring, upgrading and repairing PC hardware & software.
• Assist with onboarding new employees by setting up computers, accounts, and access permissions.
• Conduct periodic backups of the identified information systems.
• Provide training and guidance to end users on IT-related best practices, security policies, and tools.
• Monitor and report on recurring technical issues to identify opportunities for process improvement.

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  Submit your application today and join our talented team at Sama.

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